Policies

Payment Information:

·         Visa, MasterCard, Discover through PayPal is accepted with a “Confirmed” address.

·         We will NOT ship to an "Unconfirmed Address".

·         Any refund fee charged by the Payment Processor will be deducted on any return or refund.

·         The "Ship To" address must be the same address as the credit card billing address.

·         You don't have to have a PayPal account to make a payment. PayPal is used as a credit card processor.

·         Checks/Money orders are accepted. Please allow up to 5 Business days to clear before shipping.

Satisfaction Guarantee:

·     Occasionally mishaps may occur. We believe all issues can be resolved fairly, if given a chance. If you have any concerns that need corrected, please contact us at 910.931.8157 to discuss and we will work together to resolve them.

·         We strive to offer a 5 Star experience for every sale…Seriously!

·         If you find a lower price for the exact same part from an authorized distributor, contact us and we will do our best to meet or beat the price if possible. 

Shipping Information:

·         Shipping prices listed or Free Shipping only apply to the Continental United States.

·         All items are shipped by Standard Ground Service.

·         Alaska, Hawaii, APO, APO/FPO, Virgin Islands, and Puerto Rico require additional freight charges.

·         If you are not located in the Continental United States, please contact us for a shipping quote before purchasing any item.

·         We do ship World Wide via UPS, FedEx, DHL, or USPS. 

 SpecialtyPartsDirect offers brand new O.E.M. Automotive Parts and Quality Reproduction Parts that you can trust. Our service and experience exceeds our competition. We are committed to providing the best parts at the best prices. Each order is shipped fast so you get your merchandise as quick as possible. We guarantee everything we sell and wouldn’t sell it if we wouldn’t install it ourselves. Being in the Specialized Service Repair Industry, we understand how important it is to have top quality and reliable parts. 

If you have a question, please email me at: [email protected]  

We want you to “Get to Know Us”.

Most parts purchased can be returned within 30 days of receiving for a refund, if uninstalled and in the original manufactures box with a copy of the original receipt. There are NO returns on Electrical Parts, Clearance Parts, Delphi Radiators, Delphi Heater Cores, Delphi Blower Motors, Delphi AC Condensers, Holley Carburetors, or Discontinued/NOS Parts (see info below). There could be up to 20% restocking/processing fee on all parts returned. All Manufacturer warranties are honored.  In the event of a manufacturer defective part, you have 12 months from the date of purchase to return the item for a warranty exchange. Warranty only applys if the item is determined a manufacturer defect. Abuse or normal wear and tear is not covered. NO labor/Installation charges will be reimbursed. Buyers are responsible for the freight charges both ways. We will work with our customers in any fair way to resolve any issue.

 Delphi AC Condensers/Blower Motors/Heater Cores/Radiators Warranty:

All Delphi Air Conditioning Condensers, Blower Motors, Heater Cores, and Radiators can only be returned within 14 days of receiving for a refund, if uninstalled. Buyers are responsible for the freight charges both ways. All returns must be in the original Manufactures box with a copy of the original receipt. There could be up to 20% restocking fee on all returned Parts. There is NO warranty on Delphi AC Condensers, Blower Motors, Heater Cores, or Radiator Product Lines. Delphi has DISCONTINUED producing these products. 

Discontinued/*NOS Parts Warranty:

There are NO returns on Discontinued/*NOS Parts. All Discontinued/*NOS Parts are sold “As Is” and have NO warranty. NO labor/Installation charges will be reimbursed. 

Holley Carburetor Warranty:

All Holley Carburetors can be returned within 30 days of receiving for a refund, if uninstalled. Buyers are responsible for the freight charges both ways. All returns must be in the original Manufactures box with a copy of the original receipt. There could be up to 10% restocking fee on all returned Holley Carburetors. You have 6 months from the date of purchase to return the Holley Carburetor for a Warranty Repair at one of our designated Holley carburetor repair shops. Warranty only applys if item is determined a manufacturer defect. There will NOT be any exchanges unless the carburetor is determined a manufacturer defect and cannot be repaired. Abuse or normal wear and tear is not covered. We will work with our customers in any fair way to resolve any issue.

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Please call 910.931.8157 or email us me :[email protected] 

for a Return Merchandise Authorization Number.